Please notify the clinic of any changes in address, phone number, employer, emergency
contact and pharmacy.
Please call 306-842-5444. If you develop an urgent health concern when the clinic is closed call the Health Line at 811 or if your problem is an emergency, please go directly to the closest emergency department. Please note-the Weyburn General Hospital emergency room does not have a designated staff physician. The emergency room service is for emergencies and should not be used as an alternative to the doctor's office for non-emergent problems or convenience.
All patients must have a valid health card. Patients without coverage or are from Quebec or out of country will be charged a minimum fee of $50.00 to be paid prior to be seen by the physician.
Weyburn Health Centre operates on an appointment system.
In general our physicians will only see their own patients. If your physician is away, you may be offered an appointment with the physician who is covering your doctor.
For example, medication renewals, follow up appointments - please try to book your appointment well in advance - at least two to four weeks ahead of time.
Please book your appointment four to six months before you are due for your check-up. Discuss with your physician if a complete physical is required, many patients do not necessitate a check up. You are normally given the requisition for hospital lab work by your doctor at your check-up exam; however, some doctors prefer lab work to be done prior to your check-up. They will let you know if this is the case.
All the doctors in the clinic have allocated appointments each day for emergency/urgent cases. If you feel that you or your child/relative has a problem which is urgent and must be seen that day, please let the receptionist know this, and the nature of the problem, and they will do their best to accommodate you. You may not always be able to see your family doctor but every effort will be made to try and fit you in. It is best to phone early in the morning if you require an urgent visit as the emergency appointments are filled quickly each day. It is much easier for us to "squeeze in" appointments into the schedule if we know about it as early as possible. This will help reduce your need to be accessing the emergency room out of hours.
Chronic Disease management (CDM) appointments: If you have a chronic disease
(ie. congestive heart failure, diabetes etc) your doctor recommends that you book CDM appointments regularly ( 3-4 times a year).
Please arrange your appointment for your SGI medical as soon as you receive notification from SGI. This allows time to treat any problems before the form is submitted to SGI. Please state that you need an SGI medical when booking. There is a fee for performing the examination and completing the SGI form for commercial licenses, unless stated on the form that SGI is responsible for the payment.
Please notify the receptionist that you need an appointment for your pre-op assessment form when booking as it requires extra time. Please call the clinic to book the assessment as soon as you receive the form from the specialist's office. Delay may result in insufficient time for you to have your pre-op form completed before your surgery date or insufficient time to manage any problems before your surgery.
When booking your appointment you must inform the receptionist that you require a form to be completed by the doctor. Some forms require a full check-up prior to completion. If you are unsure as to whether you need a full examination or not, please bring the form in to the office and we can inform you what sort of appointment is required, and ensure that adequate time is scheduled. The forms are generally completed by the doctor after clinic hours in order to decrease waiting times for other patients' appointments. Depending on the level of urgency, forms will not necessarily be completed on the same day as presented to the doctor. We will make every effort to avoid unreasonable delay in returning your form.
There is a charge to the patient for all forms including sick note requests. Unless otherwise stated the minimum charge for forms/sick notes is $30.00.
Please present your form to the receptionist upon your arrival to the clinic for your appointment. There are some administrative procedures that need to be completed before the doctor sees the form. Please also ensure that you have completed your portion of the form (if applicable) and signed the "release of information" section. The form cannot be completed/released without this.
Uninsured Services: Medical Services Branch covers a wide range of required services provided by physicians. However, some physician services are not insured by Saskatchewan's Ministry of Health. You are responsible for payment of these uninsured services. Some of these services include advice by telephone, photocopying, missed appointments, travel related services and treatment of some minor skin lesions.
Follow the advice given on making appointments. It is helpful to tell the receptionist the reason for your visit in order for her to assign the appropriate amount of time for you and to determine if you require a urine sample taken prior to seeing the doctor. Appointments are booked for one patient only.
Always "check in" with the receptionist upon arrival.
Please call to cancel appointments that you are unable to keep as soon as possible to allow clinic staff time to refill the appointment time. Please be advised that you missing an appointment denies someone else who needs an appointment opportunity to see the physician. You may be billed directly for the missed appointment as per Saskatchewan Medical Association guidelines.
Please bring all your medications in their original containers or an accurate list with you to every appointment. This will help reduce prescribing errors. As well, please inform your doctor of any over the counter/herbal products or alternative therapies that you are using. We suggest booking an appointment when you pick up your last refill from your pharmacy. As per policy, prescriptions will not be renewed over the phone. If you require prescription renewals this should be an appointment in itself as it may take some time to review the medications to monitor chronic diseases. Please be advised that the pharmacist may only dispense a short term
(1 month) interim supply of medication. If this occurs you must schedule a follow up appointment with your doctor to renew.
It is generally advised that you make an appointment for follow-up of all test results so that they can be explained to you and any further tests or follow-up arranged. If your problem persists, always book a follow-up appointment. Please allow two weeks for the test results to become available, unless you are informed otherwise. The receptionists cannot discuss test results, please do not ask them to do so. They can however let you know if your results have arrived at the clinic but may need to call you back once you have made your query.
Please allow three to four weeks for specialists' offices to contact you regarding your appointment. In some cases, this may be considerably longer.
Weyburn Health Centre has a zero tolerance policy regarding verbal abuse and displays of aggression directed towards staff and physicians. Individuals violating this policy will be subject to permanent cancellation of medical management services provided by Weyburn Health Centre.
Confidentiality of your personal health information is taken very seriously by the physicians, management and staff of Weyburn Health Centre. Following regulations specified in the Health Information Protection Act (HIPA), we have clinic policies in place to protect your information.
Recording devices To ensure confidentiality and privacy of patients and staff members, any type of electronic recording in the waiting room or other public ares of the clinic is strictly prohibited.
Prior to recording in a private area, the physician and patient must reach an agreement about whether or not a recording may be made, how it will be made and ensure the privacy of others will not be affected.
Some of our physicians are involved in the training of medical students and family medicine residents. All cases seen by the student or resident are reviewed by the supervising physician. You have the right to decline being seen by the student or resident but we do of course appreciate your support in their training.
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